Last updated: 5 November 2026

This policy explains how Annie’s Cake Creations collects and uses your personal information when you use this website, contact us, place an order or book a class.

Who we are

Annie’s Cake Creations is based in Colchester, Essex, and is responsible for your personal information. You can contact us at info@anniescakecreations.co.uk or on 07711 133370.

What we collect

  • Your name and contact details, such as your email address and phone number.
  • Details of your enquiry or order, including dates, design ideas and any photos you send us.
  • Dietary and allergy information you choose to give us for your order.
  • Your address, where your order needs to be posted or delivered.
  • Records of your orders and payments, including orders previously placed through this website.
  • Information about how you use this website, collected through cookies (see below).

How we use your information

  • To respond to your enquiry and prepare your quote.
  • To make, post, deliver or arrange collection of your order.
  • To keep your order safe, using any dietary and allergy information you give us.
  • To book you on to a class and send you the joining details.
  • To take payment and keep our business and tax records.
  • To understand how this website is used and improve it.

Our lawful reasons

We use your information to take steps towards and carry out a contract with you, to meet our legal obligations, and for our legitimate interests in running our business. Where we need your consent, for example for dietary and allergy information or for non-essential cookies, we will rely on that consent, and you can withdraw it at any time.

Who we share it with

We do not sell your personal information. We only share it where needed with companies that help us run our business, such as our payment provider, postal service, website host, email provider and, for classes, Zoom. We may also share it if the law requires us to.

Cookies and third-party services

This website uses cookies that help it work and to remember your cookie choice for up to six months. With your consent, it also uses Google Analytics cookies to understand how visitors use the site. These are not set unless you choose Accept cookies, and you can change your choice at any time using Cookie Settings, also found in the website footer. The site also loads Google Fonts and displays Google reviews, and these services may process information such as your IP address. You can also block or delete cookies in your browser settings.

How long we keep it

We keep your information only for as long as we need it for the reasons above. Order and payment records are kept for as long as the law requires for tax and accounting purposes, which is generally six years.

Your rights

You have the right to ask for a copy of your personal information, and to ask us to correct or delete it, restrict or object to how we use it, or transfer it. To make a request, please contact us using the details above.

Complaints

If you are unhappy with how we have used your information, please contact us first. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.